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Service, Repairs & Guarantees

Top Marquees produce a quality product that is built to last. We estimate that one of our pop up marquees properly maintained should have a 5 year life span.

    

To help keep your marquee in top condition we are happy to do a FREE annual check up of your instant pop up shelter and recommend any repairs or replacements that may be required.

If you do have an accident we also have the ability to review and then repair any damaged marquee.

If you would like to return your marquee to us for any reason, please contact us by email at [email protected] or call us on 01623 398260.

 

 

All Top Marquees instant pop up shelters are covered by a manufacturer’s warranty against any defects in workmanship or materials for a period of five years from the delivery date.

All units should be inspected upon arrival and defects or shortages reported immediately. We anticipate a 3-5 year life span for the marquee under normal wear and tear.

To achieve the 5-year warranty a customer will be required to return their marquee once a year for a free Annual Check Up of their marquee. If the customer does not do this then the warranty will revert to a 3-year term.

What is covered?

 

Any defects caused by poor workmanship or faulty materials.

 

Free annual inspection at our premises. The cost of delivery from the designated locations for unit evaluation within the warranty period will be borne by Top Marquees, should a unit prove defective under the warranty terms. Where this is the case, the cost of delivery will be your responsibility. 

 

A loan facility is available, free of charge. Whilst your marquee is undergoing repair, or you are waiting for a new Top Marquee (returnable deposit may be required).

 

If you require a new marquee, we will endeavour to replace your existing marquee within 14 - 21 working days.

What is not covered?

 

Damage caused by use of marquee in extreme weather conditions.

 

Damage caused by failure to store the marquee correctly.

 

Damage caused by failure to follow the correct marquee erection procedure.

 

Damage caused by use of the marquee as a permanent structure.

 

Damage or injury caused by any product that has been subjected to misuse, negligence, accidents or misapplied or modified or improperly installed.                                                                                                                                                                                                                                                                 

 

Marquees should not be returned in a soiled or damp condition.

Whilst every effort is made to ensure that frames and software manufactured by Top Marquees are of the highest quality and performance the following cautions should be noted prior to use:

  • If stood on soft ground the marquee feet should be pegged to the ground using the large ground pegs and tension straps used on the canopy.
  • If stood on hard ground, a set of Interlocking Weights or Sand Bags Leg Weights, available seperately, should be used with appropriate weights holding the Hard Standing Feet down and tension straps used on the canopy.
  • The marquee should not be used in winds exceeding 25mph or stood on an incline of more than 20° to the horizontal.
  • Top Marquees should not be used in adverse weather conditions.  As they can be erected and dismantled quickly it is the responsibility of the purchaser to decide if it is safe to do so.  We also do not recommend leaving the marquee up overnight and unattended.

 

CONTACT DETAILS

t:     01623 398260

e:    [email protected]

 

TOP MARQUEES

Unit 8
Woodland Close
Clipstone
Nottinghamshire
NG21 9BF

Disclaimer
Our warranty is not a guarantee that the product will not through use, handling and storage develop tears or small holes from time to time. The repair of these is your responsibility. If after initial viewing, we believe that the unit has been subject to improper use, maintenance or neglect, we reserve the right to terminate this warranty.
We have made every possible effort to illustrate size and dimensions as in the advertising. All sizes are based on pre-assembled measurements, and hence may vary slightly. All sizes are approximate and fabric colours may vary slightly. The descriptions used are for our sole identity of the products and have no claim against the warranty limitations.
Our liability to you for supply of a Top Marquee product is set out in our Terms & Conditions of Sale.

 

© 2017 Beenoticed

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